General Information Technical Assistance Contact Information

GENERAL INFORMATION Is this course approved for ticket dismissals and insurance discounts? How long does it take to complete the course? How do I receive a Certificate of Completion? What are DefensiveDriving.com's services and fees? How do I pay for the course? Is it safe to use my credit card over the Internet? Is there a money back guarantee? Can I begin the course from one computer and resume from another? Can I log off and resume the course at a later time? Is there a final exam? Is 24 hour assistance available? Is this course approved for ticket dismissals and insurance discounts? Yes. DefensiveDriving.com is approved by the Texas Department of Licensing and Regulation and is accepted by all courts in Texas to dismiss traffic tickets and lower insurance rates by up to 10%. (Be sure to ask your Insurance Provider for details). If you are taking the course outside the state of Texas, ask your court and/or insurance company if they will accept a 6-hour driving safety course approved by the Texas Department of Licensing and Regulation. How long does it take to complete the course? All courses approved by the Texas Department of Licensing and Regulation take 6 hours to complete. While some students choose to complete the course all in one sitting, you may choose to complete the course a little at a time, logging on and off the course around your schedule. The course will automatically keep track of your progress, so when you log back into the course, you will pick up where you left off. You have up to 90 days to complete the entire course. How do I receive a Certificate of Completion? After completing the course, you will receive a State issued Certificate of Completion via US Mail within 7-10 business days. If you prefer, overnight delivery via FedEx is available for $25.00. To receive your Certificate the following business day, you must complete the course by 5:00 pm. The State issued Certificate of Completion is a multi-part perforated mailer that contains one "court" copy and one "insurance" copy. For ticket dismissals, sign the court copy and forward it to the court per their instructions. For insurance discounts of up to 10%, submit the insurance copy to your insurance company. What are DefensiveDriving.com's services and fees? Service Cost How To Pay Time Frame Driving Safety Course $25.00 Online with credit card Mail in check or money order 6 Hours Certificate delivery via US Mail $0.00 No charge Allow 7-10 business days to receive Certificate of Completion Express Service - Certificate delivery via FedEx   $19, $25, or $30 Online with credit card at the end of the course Mail in check or money order before completing Express Service - Complete the course by 5:00 pm to receive your Certificate the following business day Driver Record $27.50 Fax request with credit card information Mail request with check or money order Allow 10-15 business days to receive your State issued driver record How do I pay for the course? To begin the course immediately, you may pay online with American Express, MasterCard, or Visa. Alternatively, you may mail in a check or money order to the address below and wait for a response from DefensiveDriving.com to begin (allow 15 days for check processing). The cost of the course is $25.00. DefensiveDriving.com 11 Greenway Plaza, Suite 3150 Houston, TX 77046 Is it safe to use my credit card over the Internet? Yes. Our credit card transactions are processed using the latest encryption technology to ensure maximum security. Is there a money back guarantee? Yes. You may receive a full refund within 3 days from the receipt of payment. Partial refunds may be offered after 3 days. After 7 days, no refunds will be issued. Refunds must be requested by contacting Customer Service. Can I begin the course from one computer and resume from another? Yes. You may begin the course on one computer and resume it from a different computer. The course will automatically keep track of your progress, so when you log back into the course you will pick up where you left off. Can I log off and resume the course at a later time? Yes. While some students choose to complete the course all in one sitting, you may choose to complete the course a little at a time, logging on and off the course around your schedule. The course will automatically keep track of your progress, so when you log back into the course you will pick up where you left off. You have up to 90 days to complete the entire course. Is there a final exam? Yes. After completing the 11 lessons of text, videos, and interactive animations, you will take a 20 question, multiple-choice final exam. You have 3 opportunities to pass the exam at no extra charge. Is 24 hour assistance available? Yes. DefensiveDriving.com has licensed instructors and technical support available 24 hours a day, 7 days a week. For assistance, call our help line at (713) 488-4000.